last updated 11/23/24

At Mountain Man Industries, USA, we take great pride in creating our unique custom works of art, with each piece lovingly crafted with meticulous attention to detail and exceptional care. Due to the inherently unique and personalized nature of our handcrafted products, we do not accept returns unless there is a defect that can be definitively attributed directly to our company and our craftsmanship.

Defective Items

In the unfortunate event that you receive an item with a defect, you have the option to either:

• Exchange the defective item for another item of equal value from our extensive store.

• Request a Refund for the defective item.

Return Process

Given the sizable and distinctive nature of our diverse products, the return process will be addressed on a case-by-case basis to ensure fair and equitable treatment for all customers. In most instances, customers may retain the original product at no additional charge while we work diligently to resolve the issue to your satisfaction and ensure you are pleased with the outcome. For all inquiries regarding any defects, please do not hesitate to contact our dedicated customer service team. We are committed to working closely with you to find the most appropriate and satisfactory solution. Thank you for your understanding and your continued support of our artistry and craftsmanship.